Albany Senior AdvisorNew York's Department of Health licenses The Pines at Heartwood, 2405 Fifteenth Street in Troy, as an adult home for 86 residents with ALP certification; the building is in the City of Troy, Rensselaer County.
How is The Pines at Heartwood listed on the state roster?
New York lists The Pines at Heartwood as an adult home under 600-F-250 with room for 86; a typical Capital Region residence holds 66, so this one is bigger than most.
| License | Operating certificate | Certified capacity | ALR certifications (beds) | Opened | Residents, end of 2026 Q2 |
|---|---|---|---|---|---|
| Adult Home | 600-F-250 | 86 | ALP 86 | July 11, 2000 | 61 |
When 2026 Q2 closed, 61 people lived here in 86 certified beds, roughly 71% occupancy. The state lists Troy Crossings, LLC as operator (llc). Licensing at this address goes back to 2000.
Which levels of care is The Pines at Heartwood certified to provide?
According to the state's quarterly capacity report, 86 are Medicaid-funded Assisted Living Program (ALP) beds.
These certifications decide whether someone can stay when needs change: EALR covers chronic help with walking or transfers, and SNALR requires a dementia plan approved by the department. More on ALR, EALR and SNALR.
Which violations has New York cited at The Pines at Heartwood?
Since July 1, 2022 the Department of Health has filed 43 inspection reports on The Pines at Heartwood, the latest dated June 25, 2026, citing 144 violations in total.
| Report date | Inspection type | Violations | Status | Topics cited |
|---|---|---|---|---|
| June 25, 2026 | Complaint Survey | 0 | Plan/Notice of Correction Not Required | — |
| May 22, 2026 | Complaint Survey | 1 | Plan/Notice of Correction Approved | Environmental standards |
| May 20, 2026 | Complaint Survey | 1 | Plan/Notice of Correction Approved | Environmental standards |
| May 8, 2026 | Complaint Survey | 7 | Plan/Notice of Correction Approved | Resident protections; Resident services; Resident services |
| April 15, 2026 | Complaint Survey | 1 | Plan/Notice of Correction Approved | Environmental standards |
| April 1, 2026 | Complaint Survey | 1 | Plan/Notice of Correction Approved | Inspection |
| March 31, 2026 | Complaint Survey | 0 | Plan/Notice of Correction Not Required | — |
| February 26, 2026 | Complaint Survey | 10 | Plan/Notice of Correction Approved | Admission standards; Resident services; Resident services |
The most recent full relicensure inspection listed is from November 21, 2025. The total is above the Capital Region median of 23 violations for the same period. Topics cited most often: resident services (50), environmental standards (33), records and reports (13).
The remaining 35 older reports appear on the residence's NYS Health Profiles page.
Has The Pines at Heartwood paid a Department of Health penalty?
Yes: NYS Health Profiles shows 2 enforcement actions involving The Pines at Heartwood, the latest a Stipulation & Order dated March 6, 2025 (#ACF-25-018).
- March 6, 2025: Stipulation & Order, #ACF-25-018
- January 10, 2025: Stipulation & Order, #ACF-25-004
Enforcement actions are far less common than routine citations, so one on the record merits a plain question: what happened, and how is the fix being verified today?
Can The Pines at Heartwood keep someone whose dementia is advancing?
Without SNALR beds, The Pines at Heartwood cannot keep a resident whose dementia calls for a secured or specialized setting; the nearest SNALR-certified residence is Marjorie Doyle Rockwell Center in Cohoes, about 3.5 miles away by straight line.
- Marjorie Doyle Rockwell Center — 52 SNALR beds, 3.5 mi
- Elderwood Village at Colonie — 23 SNALR beds, 4.7 mi
- Loudonville Assisted Living Residence — 18 SNALR beds, 5.9 mi
Which licensed residences are nearest to The Pines at Heartwood?
The closest other licensed adult care facility is The Terrace at The Eddy Memorial in Troy, about 0.4 miles away by straight line, certified for 69 beds (ALR, EALR).
| Facility | Miles away | Certified capacity | ALR certifications | SNALR (memory care) beds | Violations, 4-yr window |
|---|---|---|---|---|---|
| The Terrace at The Eddy Memorial 2256 Burdett Avenue, Troy 12180 | 0.4 | 69 | ALR, EALR | 0 | 26 |
| The Eliot at Troy, LLC 2902 Upper Tibbits Avenue, Troy 12180 | 0.9 | 155 | ALP | 0 | 67 |
| Marjorie Doyle Rockwell Center 18 Pasinella Way, Cohoes 12047 | 3.5 | 52 | ALR, SNALR | 52 | 32 |
| Ahana House 31 6th St, Waterford 12188 | 3.7 | 17 | Base license only | 0 | 0 |
| Millview of Latham, LLC 514 Old Loudon Rd, Cohoes 12047 | 4.7 | 55 | ALR | 0 | 41 |
Which hospitals are closest to The Pines at Heartwood?
The Pines at Heartwood is located in the City of Troy, Rensselaer County; its closest general hospital is Samaritan Hospital (St. Peter's Health Partners), about 0.5 miles away by straight line.
Samaritan Hospital - Albany Memorial Campus is next, about 5.9 miles off. All distances are straight lines between coordinates rather than driving routes.
Should nursing home care become necessary, the nearest CMS-certified homes are Eddy Memorial Geriatric Center (0.4 mi, CMS 4 of 5) and Eddy Heritage House Nursing and Rehabilitation Center (0.9 mi, CMS 1 of 5).
What should we ask when touring The Pines at Heartwood?
Begin with what the public record raises: ask what prompted the March 6, 2025 stipulation and how compliance is being checked now.
- Ask how many aides and supervisors are on duty and awake overnight, and who handles medication assistance.
- Ask whether an Assisted Living Program bed is available for a Medicaid applicant and how long the wait typically is.
- Get the admission agreement and full fee schedule in writing before paying any deposit; New York requires a written agreement.
State record: The Pines at Heartwood on NYS Health Profiles.
